TEAM ESFACE REFUND POLICY
Effective November 21, 2023
Force Majeure:
Team Esface shall be excused from the performance of its obligations for all services and programs rendered under this Agreement to the extent that such performance is prevented by force majeure (defined below) and Team Esface promptly provides notice of such prevention to their customers. Such excuse shall be continued so long as the condition constituting force majeure continues. Team Esface also shall notify customers of the anticipated duration of such force majeure, any actions being taken to avoid or minimize its effect after such occurrence, and shall take reasonable efforts to remove the condition constituting such force majeure. For purposes of this Agreement, “force majeure” shall include conditions beyond the control of Team Esface, including an act of God, acts of terrorism, voluntary or involuntary compliance with any regulation, law or order of any government, war, acts of war (whether war be declared or not), labor strike or lock-out, civil commotion, epidemic, pandemic, failure or default of public utilities or common carriers, destruction of production facilities or materials by fire, earthquake, storm or like catastrophe. The payment of invoices due and owing hereunder shall in no event be delayed by Team Esface customers because of a force majeure affecting Team Esface or their customers.
Suspension of Payment Plan:
All athletes enrolled in Team Esface must make payment in full or agree to make payment in total during the identified payment schedule. TO NOTE, IF YOU SELECT A PAYMENT PLAN, YOU ARE STILL RESPONSIBLE FOR THE FULL PAYMENT. THE PAYMENT PLAN DOES NOT REMOVE YOUR OBLIGATION TO MAKE PAYMENT IN FULL. For payment plan eligibility, you must have a credit card stored on file.
ALL REFUND REQUESTS MUST BE SUBMITTED IN WRITING VIA EMAIL TO ADMIN@TEAMESFACE.COM
New Policy Effective November 21st, 2023
League & Club Team Refund Policy:
Includes Black Club, TrueLeague, and any other team programs and packages.
Because teams are in high demand, it is important for Team Esface to protect our roster spots. Prior to registering, please take the time to understand the commitment to the season and consider purchasing insurance if you are unsure you can make a commitment to the full season.
Our League & Club Team Refund Policy is as follows:
If you have paid more than 50% of your total invoice before the first practice, you are eligible for a site credit equal to the amount paid minus 50% + any transaction fees.
For refund requests made before the first practice of the season, a site credit of 50% of the total invoiced amount will be issued, usable for other Team Esface programs.
If less than 50% of the total invoice has been paid at the time of requesting a refund, no refund will be issued, and the balance to reach 50% of the total program cost will still be owed.
Example: If the total invoice is $1000 and you have paid $250 at the time of the refund request, you are not eligible for a refund and will owe an additional $250 to meet the 50% threshold.
NO REFUNDS OR CREDITS WILL BE GIVEN AFTER START OF THE FIRST PRACTICE DAY OF THE SEASON. NO EXCEPTIONS (includes injury & sickness). PLEASE SEE OPTIONAL INSURANCE BELOW.
Transformation Program Refund Policy:
New Policy Effective November 21st, 2023
Full Program Cancellation:
Prior to 48 hours of first transformation workout: Full Site Credit less $50 per workout (if you signed up for 4 workouts, that will equate to a full site credit, minus $200)
Within 48 hours of first transformation workout: No refunds or credits will be given.
Individual Workout Cancellation: We will do our best to “make up” the missed workout by proposing alternative days/times with existing workouts. Please note this is not guaranteed and subject to availability.
Make Up Workouts: We cannot guarantee a make-up session If missed, we will do our best to reschedule for a group workout.
Camp & Specialty Events (Holiday Clinics, Summer Camps and 1 off events)
30 days (or more) prior to the event start date: 50% site credit that must be used for any Team Esface programming and must be used before the end of our current fiscal year (August 31st).
Within 30 days of the event start date: No refunds will be given (this includes injury or sickness).
NEO PREP Refund Policy:
Full Program Cancellation:
Prior to 48 hours of first Neo Prep session: 50% Site Credit $ per session
Within 48 hours of first Neo Prep session: No refunds or credits will be given.
Individual Session Cancellation
We will do our best to “make up” the missed session by proposing alternative days/times. Please note this is not guaranteed and subject to availability.
Drop-In or One-Off Training Refund Policy
Due to the flexibility offered in purchasing these sessions, no refunds will be provided once a drop-in or one-off training session is purchased.
We strive to accommodate our athletes’ schedules and offer the utmost flexibility in booking sessions. However, due to the nature of our services and the resources allocated to secure your spot, refunds for purchased individual sessions will not be issued.
*Please consider insurance for any Team Esface basketball programming to safeguard any unforeseen events. This includes but is not limited to events such as injuries, sickness, trips/vacations, conflicting schedules with other activities, etc. We encourage our families to register for all programming mindfully, considering their availability and commitments before making a purchase.